Terms & Conditions

Payments and guest confirmation

A 50% deposit is required to secure your booking and must be paid at least 12 weeks in advance for weddings, and 3 weeks in advance for other functions. Booking dates are not confirmed until the deposit is received. The deposit is based upon the original guest numbers provided by the client and confirmed in the quote.

By paying the deposit, you agree to the details outlined in your terms and conditions. Guest numbers must be confirmed 15 days prior to the event date. The balance of payment will be paid 14 days prior to the event and will be adjusted on final guest numbers, hire equipment, staffing changes, etc.

Payment is by bank transfer or cash. We do not accept credit cards or cheques.

Equipment hire

Unless otherwise stated, our quotes and invoices exclude kitchen equipment and crockery and cutlery hire. If kitchen equipment or crockery and cutlery are required, we can organise but we do charge a 10% handling fee on top of the hire cost. As an alternative, you can provide the kitchen equipment yourself, however we must agree to the type and size of the equipment beforehand. You can also hire crockery and cutlery yourself. Our staff will scrape the crockery and cutlery and place back into original hire crates/ boxes, so please ensure this is suitable with your hirer.

Cancellation

We understand sometimes things happen which may call for an event to be cancelled.

Where an event is cancelled 30 days or more from the event date, a full deposit refund is provided. If cancellation occurs within 20 days of the event date, 50% of the deposit is refunded. If cancellation occurs within 10 days of the event date, no refunds are made.

Covid-19

In the case of a health crisis akin to the Covid-19 pandemic, we will offer you the opportunity to postpone to a mutually agreed date within the following 12 months and hold your deposit, however this must be confirmed at least 10 days from the event date. If we cannot agree on a new date, we will refund your deposit. Any requests for postponement made within 10 days from the event date, will be considered as a cancellation and the above policy will apply.

We also reserve the right to withdraw from the event if we believe the event does not meet Federal or State guidelines and puts our staff at risk. The above terms apply in this circumstance.

Dietary allergies and requirements

Although we do our best to ensure guests with dietary allergies are catered for, there are some requirements we are unable to cater for. For some dietary preferences, there is an additional fee per head if a different menu is required. We will discuss this with you.

Dietary requirements must be finalised 14 days in advance of the event.

Availability of menu items

We use the freshest local seasonal produce. Although our menus reflect seasonality, sometimes the ingredients are not unavailable. We will inform you as soon as possible if your selection is unavailable, and instead, will offer the best alternative.